Help & answers.

If you buy your hardware, no — you pay as you go, month by month or per transaction, with nothing to cancel. A term applies in two cases: if you lease or finance your hardware rather than buying it, and if you take one of our promotional offers such as introductory free hardware. We will tell you which one applies to you before you sign anything.

We have built-in integrations with DoorDash, UberEats and Grubhub. Sign up with the platforms you want if you have not already, send a request to the Fuego support team for the locations you want switched on, and we coordinate with them to start sending orders straight into FuegoPOS. Orders arrive on the same screens as everything else, off the same menu — there is no PLU mapping and no second tablet.

We do. Processing is part of Fuego, at rates starting from 2.6% + 10¢ per transaction, so you are not signing separately with a payment company and you have one place to call when something looks wrong. We handle your merchant application for you as part of getting set up.

No, you don't have to activate all of the modules. You can activate modules as you like once you subscribe to Blaze.

Power BI is a business intelligence tool that lets you visualize your operation and build your own dashboards, giving you enterprise-grade reporting at a far lower cost than the competition. It is available on the Blaze plan, and Power BI Builder itself is $10 per user from Microsoft.

You can use up to two terminals and one KDS screen on Fire. Additional terminals are $20 per month for POS terminals and $10 a month for KDS terminals.

Yes. We can import your data from your legacy system so you keep your historical records after moving to Fuego.

Yes. Fuego integrates with existing third-party reporting systems, so you can keep the tools your team already relies on.

Fuego has an open API that lets partner systems access your POS data across the modules you use, so your other tools can stay in sync.

Yes. Fuego is a certified Olo partner, so that integration is a supported path rather than a custom project. If you are on a different online ordering system, we will work with it to get your orders flowing into Fuego cleanly.

Both, as add-on modules at $19 a month each, on top of any plan including Starter. Loyalty covers points at the register, tiers, a rewards catalog, birthday and automated messages, and email and text campaigns. Gift cards cover unlimited activations, reloads and redemptions, balance lookup at the register and online, redemption on any device, refunds back to a card, and liability reporting — with no Fuego transaction fee and no redemption fee.